ANTICIPATE AND BE PROACTIVE

Solve problems and answer questions before they occur. Anticipate problems and plan for contingencies. Provide updates on the status of outstanding issues with those involved before they ask.

STRIVE FOR EXCELLENCE

Demonstrate a passion for excellence and take pride in always preparing and submitting the highest quality of work.

HONOR COMMITMENTS

Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify affected individuals early and agree on a new deliverable that will be honored.

GET CLEAR ON EXPECTATIONS

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear about what they expect of you. Be clear about action items, responsibilities, and due dates.